Payment & Insurance      01603 743725

Payment

We do ask that all fees are paid at the time of consultation as this helps to keep costs down. A guide to fees is available on request. All major credit/debit cards accepted. If you are worried about cost we will be glad to give an estimate before commencing treatment. We recommend pet insurance to help cope with unexpected bills and proposal forms are available at the surgery.

Insurance

We are only able to process direct insurance claims (where the insurance company pays the amount owed minus your excess directly to the practice) on claims totalling £500 and over. If your bill is less than this, you will be expected to settle your bill in full at the time of treatment and then make a claim for reimbursement from your insurance company.

You can hand in your insurance form at reception once you have completed your section of it. We will then process and complete your form which can either be collected from the surgery or posted back to you for you to send to your insurance company. Due to recent changes in procedures, we are unable to send the forms directly to your insurance company.